cr999's Privacy Policy

1 Information We Collect

When you register and use services on cr999, we may collect the following types of information:

1.1 Information You Provide Directly

Information you voluntarily give us when you create an account or contact us:

• Full name and date of birth
• Email address and mobile number
• Payment details (bKash, Nagad, or Rocket number)
• Documents provided for identity verification (such as a national ID card)
• Contact address

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically for technical reasons:

• IP address and device information
• Browser type and operating system
• Time and date of access to the platform
• Which pages were visited and for how long
• Referral source (how you arrived at the site)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our platform and your experience. You can control cookies through your browser settings, but disabling certain cookies may affect some features of the site.

2 Purpose of Using Your Information

cr999 uses the information collected for the following purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Resolving technical issues on the platform

2.2 Security and Compliance

• Preventing account fraud and unauthorized access
• Verifying age and ensuring responsible gaming
• Complying with anti-money laundering regulations
• Internal audits and risk management

2.3 Communication and Support

• Providing customer service and resolving issues
• Sending important account-related notifications
• Sending promotional messages where you have given consent

2.4 Service Improvement

• Analyzing and improving the user experience
• Planning the addition of new games and services
• Testing and improving platform performance

3 Sharing and Disclosure of Information

cr999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Trusted technology and service providers who assist in operating our platform will only have access to the information needed for their specific tasks. All such partners are required to follow strict confidentiality agreements and may not use the information for any other purpose.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, government directives, or applicable law. In such cases, we will always disclose only the minimum information necessary.

3.3 Fraud Prevention

Information may be shared with relevant authorities to prevent or investigate fraudulent activity, money laundering, or other illegal conduct.

3.4 Business Transfers

In the event of a merger, acquisition, or transfer of cr999's business or assets, user information may be transferred. In such circumstances, we will notify users appropriately.

4 Data Security Measures

cr999 takes various technical and administrative measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Access Controls: Only authorized staff can view user information, and only within the limits required for their role.
• Firewall and Security Monitoring: Our servers are continuously monitored and firewalls are used to prevent unauthorized access.
• Regular Security Assessments: Regular security tests are conducted to identify system vulnerabilities.
• Password Protection: Passwords are stored in hashed form — no staff member can view them directly.

Please keep in mind that no method of transmitting information over the internet is 100% secure. We do our best to ensure maximum protection, but we cannot guarantee the complete elimination of residual risk. To keep your account secure, use a strong password and do not share it with anyone.

5 Data Retention Period

We retain your information for as long as:

• Your account remains active;
• The information is needed to provide services;
• Legal, accounting, or regulatory compliance obligations remain in force.

Even after an account is closed, certain information may be retained for a specified period as required by applicable law. Once that period ends, the information will be securely deleted or anonymized.

6 Your Rights

As a registered user of cr999, you have the following rights:

6.1 Right to Access

You can request to know what information we hold about you.

6.2 Right to Correction

If your information is inaccurate or incomplete, you can request a correction.

6.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, this request may not be fulfillable in cases of legal obligations or ongoing disputes.

6.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing.

6.5 Right to Portability

In certain circumstances, you can request your information in a structured, readable format.

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.

7 Third-Party Links and Services

The cr999 platform may occasionally reference third-party services. These services have their own privacy policies, and cr999 is not responsible for them. We advise users to read the privacy policy of any third-party service before using it.

8 Privacy of Children and Minors

cr999's services are for users aged 21 and above only. We do not intentionally collect any information from minors. If you believe a minor's information is in our system, please notify us immediately — we will delete that information and close the associated account.

9 Payment Information Security

bKash, Nagad, and Rocket are used for deposits and withdrawals on cr999. When transactions are completed through these payment methods, your financial information passes through the secure systems of the respective payment provider. We never store your mobile wallet PIN or full account password.

Please note that no cr999 staff member will ever ask you for your password or PIN. If anyone asks for such information, it may be a fraud attempt — please notify our support team immediately.

10 Changes to This Policy

This privacy policy may be updated as our services and technical environment evolve over time. If there are any significant changes, we will:

• Publish the updated date on this page;
• Notify registered users via email or platform message;
• Consider continued use of the platform after changes as acceptance of the new policy.

It is therefore a good idea to visit this page from time to time to check for any new changes.

11 Applicable Law

This privacy policy is governed by applicable laws and regulations. Any disputes that arise will be resolved within the relevant legal framework. cr999 is committed to resolving any issues in a fair and transparent manner.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English.